Refund & Cancellation Policy

Clients are eligible to request a refund under the following conditions:

• Requests made within 30 days of original service activation or product delivery date.
• Demonstrable technical defects or critical software bugs that remain unresolved by our engineering team after timely reporting.
• Inability of VILLZER to deliver the agreed-upon contractual scope of service within the designated delivery timeline.

Refunds will not be issued under the following circumstances:

• Change of mind after project kickoff or custom software development approval.
• Unauthorized modifications, third-party code tampering, or improper usage of delivered software/hardware.
• Compatibility issues arising from client-side legacy infrastructure not specified in initial project requirements.
• Third-party OEM software license fees (e.g., Microsoft 365, Adobe Creative Cloud) once keys or subscriptions are activated.

To initiate a refund request, please follow these steps:

1. Send an email to support@villzertech.com with the subject line "Refund Request - [Order / Invoice Number]".
2. Include your full invoice/order details and contact information.
3. Provide a detailed description of the issue or technical defect along with supporting documentation or screenshots.

Once your request is approved by our billing department, refunds will be credited back to the original payment method (Bank Transfer, UPI, or Credit/Debit Card).

The refund processing time typically takes up to 30 business days depending on your banking institution's settlement schedule.

• Hardware Supply Orders: Cancellations are permitted strictly before the dispatch/shipping stage. Once shipped, standard warranty replacement policies apply.
• Stock Unavailability: If an ordered hardware item or OEM license is unavailable due to unexpected supplier stock issues, VILLZER will issue a 100% full refund immediately.